If you place an order for an item we have in stock, and all funds are cleared by our bank account, we will endeavour to dispatch your item within 24 hours. This is subject to the watch being purchased with no further alterations and/or complications with the order.

 

If we do not have the item in stock, the timepiece will be made to order; in most cases this is around 7-10 working days, however please allow up to 30 days depending on the level of customisation. Please contact us if you would like to check the approximate order time, if you are unsure. 

 

Products sold in stock can also be collected from our Dubai office, by appointment only for security reasons. Please contact a member of our sales team at the time of your order.

 

INTERNATIONAL DELIVERY

 

We offer free worldwide tracked delivery with our chosen courier, FedEx. A list of the countries served by FedEx can be found here http://www.fedex.com/gb/contact/served-countries.html. If you cannot locate your country on the list, please contact us and we will provide a fixed quotation for the delivery of the product. 

 

For International Delivery Destinations, your order may be subject to import duties, taxes, fees or charges applicable to the country where the products are being received - please note these charges are payable in full by the customer, and Cagau have no control over the amount. 

 

Please contact your local customs office for further information before placing your order. Compliance with all applicable laws and regulations of the country for which the products are destined is necessary for a succesful delivery; Cagau will not be liable or responsible if you break any such law. 

 

 

Cagau are legally obliged to supply you with products that conform to the contract of sale and we aim to ensure that all products are sold with the complete information provided including age, appearance, condition, any customisations, alterations, and box & paperwork authenticity.

 

No refunds will be given in the purchase of bespoke or customised products. In the case of these products being faulty, we will endeavour to repair/replace the product. Please note we will not repair/replace any items damaged by water, or once the factory seals are removed. As part of our quality control standards, we inspect and test all products before dispatch to ensure they are delivered as described.

 

In the unlikely event a product is delivered and found to be faulty, please contact us immediately within 7 days providing full details of the fault. The product must be returned complete as of first delivery (including box, paperwork, links, factory seals etc.) for inspection here in our Dubai workshop. 

 

The cost of return postage and insurance of the faulty item will be the customer's responsibility, and we recommend that all packages are fully insured to the full value of the enclosed items. We will not be held responsible for any loss or damage to the items whilst in transit to us. 

 

As with all customised products, original manufacturers warranty is not valid, however Cagau provide 12 month warranty as standard on all diamond & customisation work. Additional warranty periods can be purchased upon request. 

 

All of our watches are 100% authentic and sourced from authorised dealers. All products are sold with the relevant manuals, box and paperwork unless otherwise stated.